Online Ticket Booking

Zoo Safari Train
white peacock

Cancellation & Refund Policy

Zoo, Safari & Elephant Ride Tickets

  • No cancelation or refund is allowed on Tickets issued from our online ticketing interface.
  • No cancelation, refund or adjustments will be entertained if the visitor do not report in time for the selected Safari trip / Ride.
  • Ticket once booked cannot be modified, cancelled or transferred in part or in full.
  • Visitors barred to visit zoo/safari/ride by Zoo guards due to some activities (e.g carriage of liquor, plastic, pet or other activities not permitted in zoo/safari) will not get the refund

Online Shopping

  • All products under "North Bengal Wild Animals Park/ Banaja" are 100% genuine
  • Shipping cost is included. If delivery was not done within stipulated period (within India 15 days) after intimation, we will send second one provided failure in delivery is proved.
  • Once a product is booked, the same cannot be cancelled or swapped with any other.
  • Handicrafts of Forest Protection committee or Self hep Group shown in picture may vary from actual as each item made in hand by individual.
  • If the product is "out of stock", then we will not be responsible for delay. However, every sincere effort will be made to deliver the same at the earliest possible time.
  • If material is broken/damaged during receiving, customer have to send back the said material at his own cost. After receiving the broken/damaged material the replacement will be made without any extra cost within a reasonable period (within India 15 days). During this period an email to info@northbengalwildanimalspark.inis required. However, no money will be returned to the customer.


  1. Transaction fees charged would be borne by visitor/payer for any payment.
  2. Transaction fee charges would not be refunded/ reversed under any circumstances for any refund/ reversal /chargeback and any other reasons.
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Our Address

North Bengal Wild Animals Park (Bengal Safari) 5th Mile, Salugara Dist - Jalpaiguri West Bengal 734008
+91-7047312620 (9AM - 7PM)
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